The duration of a museum visit typically lasts around 1.5 hours, although this can vary depending on the workshop you book.
2. Can we visit just the museum?
The main experience at Chocolate Museum Vienna is a one-hour workshop, with the museum visit as an additional component lasting 10-15 minutes to explore each installation. Therefore a ticket includes always both experiences.
3. Can we buy a tickets in the museum?
To ensure availability, we recommend checking the museum's website and booking tickets online in advance, as the number of visitors is limited due to capacity constraints. While tickets can be purchased at the museum, we cannot guarantee how long spaces will remain available.
4. Can we reserve tickets on the phone?
Unfortunately, we do not offer ticket reservations over the phone. We recommend booking tickets directly online through our website or in the museum for a convenient and guaranteed reservation.
5. Is the chocolate museum open on holidays?
We are open every day of the year, including holidays.
6. What are the opening hours?
We are daily open from 10.00-18.00To make reservations for private tours outside of regular working hours, please contact us at firstname.lastname@example.org.
7. Where can we park / how do we reach you with transportation?
We recommend utilizing public transportation, specifically the U4 Pilgramgasse metro line, which is located just a 3-minute walk away from the museum.
8. Do you have discounts?
All prices you can find under following Link:
9. Where can we purchase gift vouchers?
All prices and infos you can find under following link:
10. Is the museum suitable for all ages?
The workshop "Be a chocolatier for a day" is suitable for participants of all ages, including children as young as three years old, who can fully enjoy the chocolate experience. However, we kindly request that parents note that children under three years of age may only attend the museum portion of the visit if they can refrain from crying or screaming. If such behavior occurs,we may kindly ask parents to temporarily leave the workshop. This policy ensures a pleasant atmosphere for all guests, who have diverse age ranges and wish to enjoy their visit. We appreciate your understanding.
11. Can we make photos in the museum?
Yes, absolutely! Feel free to capture wonderful and amusing photos in our chocolate paradise to create lasting memories with your loved ones.
12. Are animals allowed to visit the museum?
For safety reasons regarding food and sweets that are not suitable for animals, we kindly request that pets and other animals do not accompany visitors inside the museum.
13. Is the museum barrier free?
The workshop space at the museum is fully accessible with no barriers. However, please note that the museum entrance, located one floor below, requires navigating several steps as there is no elevator available in the building.
14. We would like to visit the museum with school. Do you have special program and prices?
15. Do you have special program for team buildings?
We offer special programs and time slots for team building events, catering to various budget preferences. Companies are among our regular guests, and we have several options available. For more information, please click the link below or contact us at email@example.com.
16. We are group and would like to book the privat tour.
In each time slot, we can accommodate approximately 70 people, which will be divided into two workshops.
18. Is it possible to change my reservation for a different time slot?
Due to limited space and high demand, ticket reservation changes can be made up to 48 hours prior to the booked time. If you wish to make changes after 48 hours, a fee of €10 per person will apply.
19. I changed my mind and would like to get refund.
We apologise, but refunds are not possible after the ticket purchase has been made. Thank you for your understanding.
20. I purchased the ticket and didn’t get the confirmation email.
Due to various technical reasons beyond our control, it is possible that the email did not appear in your inbox. If this is the case, kindly reach out to us by sending an email to firstname.lastname@example.org.
21. Which languages are the tours conducted in?
Our tours are conducted in English and German languages.
22. Is it allowed to bring big bags?
Regrettably, Chocolate Museum Vienna “BO-YO" is unable to provide storage facilities for BIG baggage due to security reasons.
23. Is it allowed to drink and eat in the museum?
We kindly request that you refrain from eating and drinking inside the attraction. We appreciate your understanding.
1.Do you have vegan chocolate?
At the workshop courses, we offer the dark types of chocolate that are made without ingredients of animal origin. Please note that since all “BO-YO" products are manufactured in the same factory, traces of milk ingredients may occasionally be present in products that are otherwise milk-free according to therecipe, even after thorough cleaning of the production lines.
2. Is the chocolate at the workshop/shop made with peanuts or hazelnuts?
Please be aware that certain chocolates may contain nuts (such as hazelnuts, almonds, and other varieties) either as an ingredient or due to unavoidable cross-contamination. If you have any allergies related to these nuts, kindly inform the chocolatier immediately for your safety.
3. Is the chocolate in the workshop/shop free from lactose?
The dark chocolate is the only variety that does not include milk. However, please note that traces of milk ingredients may occasionally be present in products that are otherwise milk-free according to the recipe.
4. Do the chocolates in the workshop/shop contain any alcohol?
All chocolates in the workshop are alcohol-free, with the exception of the coffee chocolate dragee, which is available for purchase in the shop and contains alcohol.
5. Is the chocolate in the workshop/shop gluten-free?
The chocolates available for visitors to choose in the workshop are gluten-free. However, please note that certain ingredients used for chocolate decoration do contain gluten. If you have any allergies, please inform the chocolatier immediately about your specific issue.